Questions

HOW DO I UNLOCK LIMITED TOTEMS?

The majority of Franks totems are crafted in limited runs, If there's a piece you see that is sold out please fill in your email on the product page, from there you will be directed.

PURCHASES

All purchases placed through www.FrankWilder.com are subject to refusal or may be canceled, whether or not the purchase has been confirmed. It is in Franks sole discretion, and without liability to you or any third party. If your credit card has already been charged for a purchase that is subsequently cancelled, the funds will go directly back to your credit card account.

DELIVERY

Each totem is crafted personally for you at Franks famous Factory in San Francisco. With that said please allow 14 - 21 days for your order to be crafted and shipped. If you have not received your shipping notification in this time, please notify Info@FrankWilder.com. You will receive an email when your order has been confirmed and shipped.

PRICES, SHIPPING & HANDLING CHARGES

We offer FREE international shipping on all orders over $200. Shipping in America is always covered using USPS 3 day shipping. All orders made outside of the US will be shipped with Fedex, DHL, or UPS. Each nation will be charged necessary sales tax. Please contact Info@FrankWilder.com if you have any questions.

We are not responsible for any taxes and/or customs incurred on your end during receipt.  Please contact your local customs prior to purchase to find out your exact custom tax or duty.  Cost of totem includes product itself and one-time shipping.

RETURN POLICY

All purchases have a LIFETIME guarantee, meaning we will fix or replace any damaged or broken totems. There is a no refund policy once your order is placed, if unsatisfied with your piece you will be offered a store credit or option to switch totems. Any totems ordered in gold have a 100% NO return policy.

Sizing

All necklaces are equipped with a 24" Miami cuban link.

Ring sizes as follows:

Size 6 = 16.5 mm diameter

Size 7 = 17.3 mm diameter

Size 8 = 18.2 mm diameter

Size 9 = 18.9 mm diameter

Size 10= 19.8 diameter

Size 11= 20.6 mm diameter

Size 12 = 21.3 mm diameter

  

Custom sizing and half sizes available on any model, please contact Info@FrankWilder.com for inquires.