Questions

 

PURCHASES

All purchases placed through www.FrankWilder.com are subject to refusal or may be canceled, whether or not the purchase has been confirmed. It is in Franks sole discretion, and without liability to you or any third party. If your credit card has already been charged for a purchase that is subsequently cancelled, the funds will go directly back to your credit card account. 

DELIVERY

All Totems are all digitally crafted, 3D printed, hand casted and blessed by Frank Wilder. It generally takes totem(s) 14 - 21 days to be crafted, in this time you will receive a series of emails guiding you along the production process. As these are not mass produced items each Totem takes a certain level of time and craftsmanship. The stated days above are a general guideline, not an exact delivery schedule. If you have not received your shipping notification in this time, please notify Info@FrankWilder.com. You will receive an email from Info@FrankWilder.com when your order has been confirmed & shipped.
 

PRICES, SHIPPING & HANDLING CHARGES

We offer FREE shipping on all Domestic orders. Orders placed inside The United States will be shipped using USPS priority 3 day mail. All International orders have a $40 shipping fee. International orders will be shipped using FedEX, DHL, or UPS. Each nation will be charged necessary sales tax. Please contact Info@FrankWilder.com if you have any questions.

We are not responsible for any taxes and/or customs incurred on your end during receipt.  Please contact your local customs prior to purchase to find out your exact custom tax or duty.  Cost of totem includes product itself and one-time shipping. 

LIFETIME GUARANTEE & RETURN POLICY

All purchases have a LIFETIME guarantee, meaning we will fix or replace any damaged or broken totems one time. There is a NO REFUND policy once your order is placed as each item is custom made. If unsatisfied with your product you will be offered a store credit or option to exchanged totems. Any totems ordered in gold have a 100% NO RETURN policy.

HOW DO I UNLOCK LIMITED TOTEMS?

The majority of Franks totems are crafted in limited runs, If there's a piece you see that is sold out please fill in your email on the product page, from there you will be directed.  
Custom sizing and half sizes available on any model, please contact Info@FrankWilder.com for inquires.

Become a #FriendofFrank